Privacy Policy
Effective Date: January 1st, 2026
At Amafah Electronics Inc, we value your privacy and are committed to protecting your information. This policy explains how we collect, use, and safeguard the data you provide when you visit our website or use our electronic repair services. By interacting with us, you agree to the practices outlined below.
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Amafah Electronics Inc ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or unrelated purposes. All text messaging opt-in data is kept strictly confidential.
1. Information We Collect
We collect different types of information to ensure efficient service and smooth operations:
Personal Information: Name, email address, phone number, and physical address. Opt-in records and timestamps for all communication channels (SMS, email, etc.) are maintained.
Device-Specific Details: To process repairs, we record your device’s make, model, IMEI, serial number, and known issues.
Non-Personal Information: IP address, browser type, device OS, and website usage patterns captured via cookies and analytics.
Customer Communication: Records of inquiries, messages exchanged (email, phone, or chat), and service history.
2. How We Use Your Information
Your information helps us provide better service and maintain efficiency:
Manage repair requests and provide status updates.
Respond to inquiries, feedback, and technical support needs.
Improve the usability of our website and customer interactions.
Meet legal obligations and prevent misuse or fraud.
Maintain records of your communication preferences and consent.
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions: By opting into our SMS services, you agree to receive text messages related to our services, including appointment reminders, repair updates, and customer support.
Opt-In & Consent: Messages are only sent to customers who explicitly opt in. Timestamped records of all opt-in actions are maintained.
Opt-Out Instructions: Cancel SMS notifications at any time by replying "STOP." A final confirmation will be sent, and no further messages will be delivered unless you re-opt in.
Help & Support: Reply "HELP" for assistance or contact us at amafahelectronicsinc@gmail.com.
Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
SMS Data Protection: Mobile information is never shared with third parties or affiliates for marketing purposes. Sharing with subcontractors for support services (like customer service) is allowed. Opt-in data and consent are strictly excluded from sharing.
4. Information Sharing & Disclosure
Your data is treated with strict confidentiality. We do not sell, rent, or trade your personal information. Sharing only occurs in the following cases:
Service Providers: Reliable vendors/subcontractors may assist with services (e.g., payment processing or customer support). They are bound by confidentiality agreements.
Legal Compliance: Information may be released when required by law, court order, or for safety/fraud prevention.
Business Transfers: In the event of a merger or sale of Amafah Electronics Inc, your data remains protected under this policy.
Note: Text messaging opt-in data and consent are never shared with third parties, except for necessary text service providers.
5. Data Security
We implement technical and organizational security measures to protect your information:
Encryption of sensitive data and secure access controls.
Regular security updates and staff training on data protection.
While no digital storage is 100% secure, we make commercially reasonable efforts to safeguard your data.
6. Your Rights & Choices
Depending on your location, you may have the right to:
View, update, or delete personal data we hold.
Opt-out of marketing emails or SMS messages (reply "STOP").
Withdraw consent at any time for future communications.
7. Policy for Children
Amafah Electronics Inc services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a minor has submitted data, please notify us immediately so we can remove it.
8. Contact Information
If you have questions about this Privacy Policy or your data, contact us:
Address: Amafah Electronics Inc: Grand Prairie, Fort Worth & Forest Hill
Amafah Electronics Inc
Email: amafahelectronicsinc@gmail.com
Returns & Refunds policy
You are entitled to cancel your order within 7 days without giving any reason for doing so.
The deadline for canceling an order is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail amafahelectronicsinc@gmail.com
We will reimburse you no later than 2 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 7 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
AMAFAH ELECTRONICS INC
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail amafahelectronicsinc@gmail.com